BeCareLink Privacy Policy

BeCareLink Privacy Policy


This Privacy Policy covers information collected and/or stored by BeCare Link LLC and its affiliates when you use the mobile, online, and downloadable products and services (“Products”) we offer and does not cover any information collected by any other website or party. We collect and store information so that we can efficiently provide Products to you. We respect your privacy and understand the importance of privacy to all users.

We collect some information from you when you provide it to us directly, such as via an online form or when you communicate with our customer support team. Examples of other situations where you make personal data available to us may include, but are not limited to:

  • using our mobile apps or visiting our websites;
  • registering for Products, contests, and special events;
  • accessing Products using a third-party ID, such as social networking sites or other services;
  • subscribing to newsletters;’;
  • purchasing a product or selling through our online stores or within the app (or “in-app purchase”);
  • requesting technical support assistance.


We collect different types of personal information in a number of ways, including:

Contact information and identifiers, such as your first and last name, email address, username, country, address, date of birth, gender, ethnicity, race, and medical information, including but not limited to, information related to your disease and symptoms.

Purchase information, such as if you download and use our Products on your mobile device and/or tablet, we receive information about you from the app stores and other mobile platform providers. This information includes your username and /or device ID, and the fact that you downloaded the Products and/or have made a purchase, but does not include any financial information. 

Account information, such as your response to Questionnaires where the information you provide may help our machine learning algorithms to better classify your symptoms or when seeking help from us, information such as your name, records of the issues you experience, and device event information, including crash reports. We also collect outcome data, corresponding to your performance of activities in the BeCare mobile App, which is used to assess your performance and to serve as a baseline to compare to your past performance.

Preference information, such as cookies and similar technologies to help us understand things like what web pages, features, ads, and information are important to you. Cookies are small text files stored on your Internet browser. This information helps us keep track of your preferences, measures the effectiveness of our advertising, makes sure you don’t see the same ad repeatedly and otherwise enhances your user experience. Our cookies do not include personal data but are typically used to quickly identify your device and to “remember” your browser during subsequent visits for purposes of functionality, preferences, and website performance. You may disable cookies or set your browser to alert you when cookies are being sent to your device; however, disabling cookies may affect your ability to use the products.

Geolocation information may be collected when the user logs into the app so that we can estimate where our users are based.  We do not share internet IP addresses with any 3rd party.

Chat and call recordings, including the information that is disclosed when you participate in social features (such as chat). We may store and access this information, and it may be read, copied, or collected by other users without your consent. Please make sure your privacy settings reflect your preferences.

Social media information, such as information received from third parties, like Facebook or other websites that we have partnered with when you use those services in conjunction with our Product.

Device and browsing information and other internet activity information, such as device ID (mobile device identifier), IP address, and information from third parties to supplement the information we receive from you.

Photos and Use of Camera

We may collect Images when you upload them to our website or applications, share them with us through social media, or provide them to us in any other way.

Use of Images

We may use Images for a variety of purposes, such as to operate our products and services, to improve our products and services, to promote our products and services, for research and development purposes, to personalize your experience, and for other internal business purposes. We may also use Images for marketing and promotional purposes.

Disclosure of Information

We may disclose photographs of you to the following third parties:

  • Our service providers who assist us with our business operations, such as marketing and advertising agencies.
  • Law enforcement agencies or other third parties as required by law or to protect our legal rights.


We use the information we collect from you for various purposes, including to:

  • Deliver relevant information to you or your healthcare provider, or to combine our data with other data sources that may increase the accuracy and usefulness of the information provided;
  • Assist you or your healthcare provider to learn insights from data that the App has stored in the BeCare Cloud. This data is also analyzed by certain machine learning algorithms (MLA’s);
  • Aggregate with outcome data from other users to derive insights using big data techniques by either BeCare Link or its business or research partners;
  • Perform our own analytics and to enable analytics provided by third parties;
  • Support business analysis and operations, business intelligence, product development;
  • Improve products and services;
  • Personalize content;
  • Provide advertising.


We do not share personal information that directly identifies you (such as your name, e-mail, your medical or health-related information, or postal address) with independent third parties without your consent unless it is either required by law or we determine that disclosure is reasonably necessary to enforce our rights, property or operations or to protect other third parties.

Personal information that we collect may be stored and processed for the purposes set out in this Privacy Policy in the United States or any other country in which we, our subs or the third-party agents operate. By using our Products, you consent that your personal information may be transferred to recipients within the United States and to other countries that may not offer the same level of privacy protection as the laws in your country of residence or citizenship.

We may share anonymous or aggregated information or other data that does not directly identify you, with third parties that are our business or research partners.


We reserve the right to use and disclose the collected, non-personal data for purposes of advertising by us or by our partners and contractors. We may employ third-party ad technologies that use certain methods to collect information to deliver offers to you. These ads can be tailored to your specific interests.

These technologies may collect and use information so we can serve appropriate advertising to you and help track results and measure effectiveness. In addition to identifiers, information may include: advertisements served and the location of the ad; length of time an advertisement was visible; domain type, IP address, size of the advertisement; an advertisement response.

We may employ third parties to collect or process personal information on our behalf for various reasons, such as conducting market surveys or sending emails. When these agents or service providers collect or receive personal information, we require that they use the data only on our behalf and for purposes consistent with this policy.

When third-party technologies or social tools are integrated into our products, those third parties may collect information when you use our products. An example of this is the Facebook “Like” button.


In the event of a reorganization, divestiture, merger, sale, or bankruptcy, we may transfer all information we collect to the relevant third party and will obtain your consent if required by law.


All information collected through our Products (including any demographic information or other private healthcare data) is stored in a private HIPAA-compliant cloud.

All information between your mobile device and the private cloud service is transmitted using Secure Socket Layer (SSL) connections which are encrypted communication.

We follow generally accepted industry standards and maintain reasonable safeguards to attempt to ensure the security, integrity, and privacy of the information in our possession.’;


Protecting children’s privacy online is of extreme importance to us. We do not knowingly contact or collect information from children under the age of 13 without the permission of their parents/guardians. If you believe that we have inadvertently collected such information, please contact us [email protected] (mailto:[email protected]) so that we can promptly obtain parental/guardian consent or delete the information.


You can update your account information and preferences, choose to opt-in or out of our marketing emails, and choose whether to share your information with our select partner who would like to opt out at any time after granting approval, you may contact BeCare Link support at [email protected] (mailto:[email protected]).

You also can review and change most of your preferences through your account settings. If you need additional assistance, please contact [email protected] (mailto:[email protected]) and we will assist you expeditiously.

Alternatively, you may adjust your browser settings to block certain online tracking, such as cookies.


You may deactivate your account with us or delete the personal information associated with your account by contacting [email protected] (mailto:[email protected]). If you will no longer have access to our Products associated with your account. Note that we may retain information needed to resolve disputes, enforce our user agreements, enforce our legal rights, and comply with technical and legal requirements, as well as constraints related to the security, integrity, and operation of our Products. Otherwise, we will retain your personal information for as long as reasonably necessary to provide you with services, create and improve our products, comply with the law, and run our business.


Our websites and Products may contain advertising or third-party services (such as the Facebook Like button or links to third-party websites). If you click on those links, including advertisements, you will leave our site and go to the site you selected. If you visit a third-party website or use a third-party service, you should consult that site’s or service’s privacy policy. We are not liable for any such third party’s use of your personal data, as when you leave our site, you are no longer protected under the penumbra of our Policies.


We may update this policy from time to time, so please review it frequently. We’ll notify you of material changes via a notice on our home page thirty (30) days before they go into effect. Your continued use of our Products means you accept these proposed changes.